Helpdesk Technician
ePlus Technology ePlus Technology Dobbs Ferry, NY Dobbs Ferry, NY Contract Contract $25 - $40 an hour $25 - $40 an hour 1 day ago 1 day ago 1 day ago Helpdesk Technician - Win 10 to Win 11 Migration Specialist 100% onsite in Dobbs Ferry, NY 4 month contract We are seeking a skilled Helpdesk Technician specialized in facilitating the transition from Windows 10 to Windows 11 operating systems.
As a vital member of our IT support team, you will be responsible for imaging machines, deploying software, and ensuring a seamless migration process for our organization's 1000 PCs and 500 laptops, predominantly Dell machines with a mix of Lenovo/Surface laptops.
Qualifications:
5
years of proven experience in Windows operating system migrations, preferably from Windows 10 to Windows 11.
Expertise in imaging machines, software deployments, and managing large-scale device deployments.
Excellent interpersonal skills with a great personality, capable of providing outstanding customer service and support.
Familiarity with Airwatch or other mobile device management platforms for managing iPhones and Macs.
Knowledge of printer management techniques and troubleshooting methodologies.
Experience with Active Directory and Group Policy (Nice to Have).
Proficiency in using KACE imaging and ticketing systems for workflow management and documentation.
Strong problem-solving abilities and attention to detail.
Ability to work independently and collaboratively within a team environment.
Excellent communication skills, both verbal and written.
Key
Responsibilities:
Operating System Migration:
Lead the migration process from Windows 10 to Windows 11, ensuring minimal disruption to end-users and maintaining high levels of productivity.
Imaging and Deployments:
Utilize imaging tools and deployment strategies to efficiently configure and distribute operating systems and software applications across all devices.
White Glove
Experience:
Provide exceptional customer service and support, delivering a white glove experience to end-users throughout the migration process.
Mobile Device Management:
Experience with Airwatch is preferred for managing iPhones and Macs, ensuring their integration within our corporate environment and adherence to security protocols.
Printer Management:
Oversee printer configurations, troubleshoot printing issues, and maintain optimal performance of printing devices across the organization.
Active Directory and Group Policy (Nice to Have):
Familiarity with Active Directory (AD) and Group Policy Objects (GPOs) is advantageous for managing user accounts, permissions, and system configurations.
KACE Imaging / Ticket System:
Proficiency in using KACE imaging and ticketing systems for efficient workflow management, tracking support requests, and documenting solutions.
Job Type:
Contract Pay:
$25.
00 - $40.
00 per hour Experience level:
5 years Schedule:
8 hour shift
Experience:
Airwatch or other mobile device management platforms:
1 year (Preferred) printer management techniques and troubleshooting:
1 year (Preferred) Active Directory and Group Policy:
1 year (Preferred) Windows operating system migrations:
5 years (Required) imaging machines & software deployments:
5 years (Required) KACE imaging and ticketing systems:
4 years (Required) Ability to Commute:
Dobbs Ferry, NY (Required) Ability to Relocate:
Dobbs Ferry, NY:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a vital member of our IT support team, you will be responsible for imaging machines, deploying software, and ensuring a seamless migration process for our organization's 1000 PCs and 500 laptops, predominantly Dell machines with a mix of Lenovo/Surface laptops.
Qualifications:
5
years of proven experience in Windows operating system migrations, preferably from Windows 10 to Windows 11.
Expertise in imaging machines, software deployments, and managing large-scale device deployments.
Excellent interpersonal skills with a great personality, capable of providing outstanding customer service and support.
Familiarity with Airwatch or other mobile device management platforms for managing iPhones and Macs.
Knowledge of printer management techniques and troubleshooting methodologies.
Experience with Active Directory and Group Policy (Nice to Have).
Proficiency in using KACE imaging and ticketing systems for workflow management and documentation.
Strong problem-solving abilities and attention to detail.
Ability to work independently and collaboratively within a team environment.
Excellent communication skills, both verbal and written.
Key
Responsibilities:
Operating System Migration:
Lead the migration process from Windows 10 to Windows 11, ensuring minimal disruption to end-users and maintaining high levels of productivity.
Imaging and Deployments:
Utilize imaging tools and deployment strategies to efficiently configure and distribute operating systems and software applications across all devices.
White Glove
Experience:
Provide exceptional customer service and support, delivering a white glove experience to end-users throughout the migration process.
Mobile Device Management:
Experience with Airwatch is preferred for managing iPhones and Macs, ensuring their integration within our corporate environment and adherence to security protocols.
Printer Management:
Oversee printer configurations, troubleshoot printing issues, and maintain optimal performance of printing devices across the organization.
Active Directory and Group Policy (Nice to Have):
Familiarity with Active Directory (AD) and Group Policy Objects (GPOs) is advantageous for managing user accounts, permissions, and system configurations.
KACE Imaging / Ticket System:
Proficiency in using KACE imaging and ticketing systems for efficient workflow management, tracking support requests, and documenting solutions.
Job Type:
Contract Pay:
$25.
00 - $40.
00 per hour Experience level:
5 years Schedule:
8 hour shift
Experience:
Airwatch or other mobile device management platforms:
1 year (Preferred) printer management techniques and troubleshooting:
1 year (Preferred) Active Directory and Group Policy:
1 year (Preferred) Windows operating system migrations:
5 years (Required) imaging machines & software deployments:
5 years (Required) KACE imaging and ticketing systems:
4 years (Required) Ability to Commute:
Dobbs Ferry, NY (Required) Ability to Relocate:
Dobbs Ferry, NY:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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